Where to write
Separate addresses so nothing waits behind something unrelated. All of them reach the same person.
By subject
- hello@
- General questions, press, partnerships.
- corrections@
- A factual error in a case. Target response two working days.
- reply@
- Company response to a case. Target response five working days.
- billing@
- Invoices, refunds, payment problems.
- security@
- Vulnerability reports. Target first response five days.
- copyright@
- Rights holder requests. Target response five working days.
- privacy@
- Data access, deletion or export requests. Response within 30 days.
All addresses are at themachinerecord.com
If you are named in a case
Use the right of reply form rather than email. It marks the case publicly the moment it arrives, which email cannot do, and it puts your statement in the queue to be published in the case itself.